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FAQs

What is The Drop? 

The Drop is Tamburlaine’s monthly mystery wine subscription. For $99 per month, you’ll receive three wines hand selected by Tamburlaine and delivered to you each month. 

Every Drop is valued at a minimum of $150 and includes at least one museum wine, back vintage, very special wine or limited-edition wine.

How much does The Drop cost?

The Drop costs $99 per month, including GSTand delivery.

Is The Drop an ongoing subscription

Yes. The Drop renews automatically each month until you pause or cancel it. 

Your nominated payment method will be charged automatically on the 2nd  day of each month for each monthly Drop

What will I receive?

You’ll receive three wines corresponding with your selected Red, White or Mixed preference. Sparkling and Rose wines may be included in Mixed Drop packs but will not be included in Red or White Drop packs. 

The particular wines, varieties and vintages will change from month to month. Every Drop will contain at least one museum wine, back vintage, very special wine or limited-edition wine.

Can I choose the wines?

You can choose Red, White or Mixed, but the individual wines are selected by Tamburlaine. 

The surprise is part of The Drop, so individual wines, varieties or vintages cannot be requested. 

If you’d like to select the wines you receive, you can create your own subscription here.

What is included in a Mixed Drop?

A Mixed Drop will contain a selection of Red, White, Sparkling and/or Rosé wines. The combination may vary and is not guaranteed to include a particular number of red or white wines. Every Drop will contain at least one museum wine, back vintage, very special wine or limited-edition wine.

How is the minimum $150 value calculated?

The value is based on the combined recommended retail prices of the three wines at the time your Drop is assembled, before Member Tier discounts or promotional offers are applied. 

Delivery charges are not included in the pack value.

Is it really at least 34% off?

Yes. You’ll pay $99 for wines with a combined recommended retail price of at least $150. That represents a minimum saving of 34% against the combined RRP. 

Some Drops may be worth more than $150, but every Drop will meet the minimum value.

What is a museum or back-vintage wine?

Museum and back-vintage wines are wines Tamburlaine has retained and carefully cellared since release. 

Quantities are often extremely limited, and some wines may not otherwise be available to the general public. 

Where available, we will make these wines available for purchase to The Drop subscribers after each pack is released.

What does “very special” or “limited edition” mean?

This may include a small-production wine, a limited release, a Member Exclusive product, an unusual variety or vintage, or another wine selected by Tamburlaine as a special inclusion. 

The type of special inclusion will vary from month to month.

If I sign up in the last few days of a month, will I also be charged for the next month?

This depends on your signup date. There is a 7 day cutoff, so signing up within 7 days of the next charge date (the 2nd of each month) will skip the next month's charge and shipment.

What membership benefits do I receive?

All subscribers receive automatic Gold Membership Status while their subscription is active. 

Normally attained through $600+ annual spend, Gold Membership Status gives you: 

  • 20% off the RRP of eligible full-priced wines and spirits; and 
  • access to Member Exclusive products, including selected museum and back-vintage wines.
Can I buy more of a wine I discover in The Drop? 

Wines featured in The Drop, including selected museum wines, may be made available for subscribers to purchase online, either as current releases or from the Member Exclusive range. 

Member Exclusive wines are often available in very small quantities, so additional bottles are subject to availability and may have purchase limits.

What happens if I am already a Gold Member?

You’ll remain a Gold Member and continue receiving the applicable Gold benefits. 

Your Gold status will be linked to your active Drop subscription rather than depending solely on your usual Organic Rewards spend.

What happens if I am already a Trophy Member?

You’llretainyour Trophy Member status and applicable Trophy benefits. Subscribing to The Drop will not downgrade your membership.

Can I use my Gold discount on The Drop? 

No. The $99 subscription price is already discounted by at least 34% against the minimum combined RRP of the wines. 

The additional 20% Gold Member discount does not apply to The Drop subscription fee.

Can I combine my Gold discount with another offer?

Member Tier discounts, promotional discounts and discount codes generally cannot be combined unless expressly stated.

Your Gold discountwill apply to eligible full-priced wines and spirits purchased separately.

Can I change between Red, White and Mixed? 

Yes. You can update your wine preference through My Account.

Make the change before the start of the month for it to apply to that month’s Drop. Changes made after monthly processing begins may not take effect until the following month.

Can I pause my subscription?

Yes. You can pause up to two consecutive monthly deliveries at a time through My Account.

You won’t be charged for a successfully paused month. Unless you make another change, your subscription will resume automatically after the pause ends.

Will I keep my Gold status while my subscription is paused?

Yes. Your Gold Membership Status will remain active during an approved pause of up to two consecutive months.

Can I cancel at any time?

Yes. You can cancel online through My Account at any time without a cancellation fee.

To avoid being charged for the next month’s Drop, cancel before the start of that month. Once a Drop has entered processing, the cancellation will not take effect until the following month.

Can I receive a refund after my monthly Drop has been processed?

A Drop that has already been paid for, assembled or dispatched cannot be cancelled or refunded because you changed your mind.

This does not affect your rights if the order is damaged, incorrect, incomplete or otherwise fails to meet a consumer guarantee.

Can I return a wine because I don’t like it?

The Drop is a mystery selection, so individual wines cannot be returned or exchanged simply because you would have preferred another wine, variety or vintage.

Please contact Tamburlaine if a product is damaged, incorrect or faulty.

What happens if one of the planned wines is unavailable?

Tamburlaine may replace it with another appropriate wine.

Any replacement will correspond with your Red, White or Mixed preference, and your Drop will still contain three wines with a combined RRP of at least $150 and at least one special inclusion.

When will my payment be taken?

Your nominated payment method will be charged automatically as part of the monthly processing of The Drop on the 2nd of each month.

Your billing information and upcoming subscription details can be viewed through My Account.

What happens if my payment fails?

Tamburlaine may try the payment again or contact you to update your payment details.

Your Drop will not be dispatched until payment has been successfully processed. Repeated unsuccessful payments may result in the subscription being cancelled.

How do I update my delivery address or payment details?

Log in to My Account and update your details before the next month begins.

Changes made after your Drop has entered processing may not apply until the following month.

Can someone under 18 subscribe or accept the delivery?

No. You must be at least 18 years old to subscribe.

Alcohol cannot be delivered to a person under 18 or to an intoxicated person. Proof of age may be required when the delivery is accepted.

Can I have more than one Drop subscription?

You may establish more than one subscription where this option is available. Each subscription will be billed, managed and delivered separately.

Product and subscription limits may apply where wines or subscriber places are limited.

What happens to my Gold Membership Status if I cancel?

When your cancellation takes effect, your automatic Gold Membership Status will end, unless you have met the spend criteria to retain your Gold Membership Status (ie $600+ within the last 12 months).

Your account will return to the Member Tier for which you otherwise qualify under the standard Organic Rewards program.

Who do I contact if there is a problem with my Drop?

Please contact Tamburlaine as soon as possible if your delivery is damaged, incomplete or incorrect.

Include your order details and photographs where relevant so the team can investigate and assist you promptly.