Gift Cards

Dispatch of orders occurs Mondays-Fridays each week (excluding public holidays) and your shipment will generally be dispatched the next working day after ordering. Please understand that during busy periods such as Christmas, slightly longer processing times may apply.

Unfortunately we cannot guarantee exact delivery dates as unforeseen circumstances can occur with our shipping partners (Aramex & Australia Post) after the packages leave our winery that are out of our control.

We can, however, hold items to ship at a later date (if you are going away, for example) or prepare your wines for collection from our Cellar Doors - please contact us to pay with your card over the phone and this can be organised.

If you find a defect arises with your product after delivery and a valid claim is accepted by our customer service team within 30 days of delivery, Landos Pty Ltd (Trading as Tamburlaine Organic Wines) will exchange the product where possible, or refund you the purchase price of the product. Should you contact us outside the 30 day period customer service management will consider each claim on a case by case basis on its merits.

Issues After Delivery: A Landos Pty Ltd product is considered damaged if it shows to be broken or leaking when first taken from its packaging or there are unmistakable signs of spoilage with the wines. Please contact our customer service team at 02 4998 4222 promptly upon receipt of a damaged product. Do not dispose of other unopened or unconsumed products in the batch as this may affect the outcome of your request. No refunds, credit or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an order.

Replacements for the same product that you ordered will be shipped to you at our expense after we have received your returned damaged product. Where we agree to replace the product or refund you the purchase price of the product, we will arrange to collect any unopened bottles from you and this will happen separately to posting any replacements as these are two different jobs with the courier. Replacement products are provided with the same limited warranty as the damaged product.

Refunds will only be offered where a replacement product cannot be provided.Return shipping will be arranged at the expense of Landos Pty Ltd within 30 days of purchase and the refund will be issued to the credit card you used for purchase after the receiving and assessing of the returned item/s. You will be obliged to pay for the return of the product if the item is sent after 30 days from dispatch.If the product is deemed by our customer service team NOT to be damaged, Landos Pty Ltd may in its absolute discretion refuse to replace the product or offer you a refund for the product.When a product is replaced, your replacement product becomes your property and the returned damaged product becomes our property.

Liability: We are not liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.

We're here to help! Call us Monday to Friday 9am to 5pm NSW time on (02) 4998 4222 or email us anytime on members@tamburlaine.com.au, and we'd be very happy to help you out.